This policy explains how you can request a refund or cancel a purchase from Orya Systems. It forms part of our Terms of Service. Our products are digital and accessed online. No physical goods are sold or shipped.
Key points
- You can request a full refund within 7 days of purchase, for any reason.
- After 7 days, purchases are final, except for duplicate charges or products we fail to deliver.
- Approved refunds are issued within 10 business days to the original payment method.
- Access to the refunded product is removed once the refund is issued.
This summary is for convenience. The full text below applies.
01How to request a refund
To request a refund, send an email to support@oryasystems.shop with your name, the email address used at checkout and the product you want refunded. You can also use the contact form and choose “Billing & refunds”. We confirm receipt within 2 business days.
027-day refund window
| When you ask | What happens |
|---|---|
| Within 7 days of purchase | Full refund of the product price, no questions asked. |
| After 7 days | The purchase is final and is not refundable, except in the cases listed in section 3. |
03Duplicate charges and delivery problems
Whatever the date of your request, we refund in full:
- any duplicate or accidental charge for the same product;
- a product we cannot deliver, for example if your access cannot be activated and we are unable to fix it.
04Add-ons
Each product is refunded separately. If you request a refund of Framecraft within the refund window, you may also request a refund of the add-ons bought with it, since they cannot be used without the core app.
05Cancellation
Our products are currently sold for a single payment. There is no recurring billing to cancel. If we offer subscription products in the future, you will be able to cancel at any time; cancellation will stop future renewals, and access will continue until the end of the period already paid.
06Access after a refund
When a refund is issued, access to the refunded product is removed from your account. Other products you keep remain available.
07How refunds are paid
- We review refund requests and reply within 5 business days.
- Approved refunds are issued within 10 business days of approval.
- Refunds are made to the original payment method, in the currency in which you paid.
- The time for the funds to reach you depends on your bank or card issuer.
08Disputes
If you are not satisfied with a product, please contact us first at support@oryasystems.shop. We will do our best to help, for example with access or by issuing a refund within the refund window. Please contact us before opening a dispute or chargeback with your bank, so that we can resolve the matter quickly.
09Your statutory rights
This policy does not affect any rights you have as a consumer under the mandatory laws of the country where you live. Where those laws give you a right to withdraw from a contract for digital content, you agree, by accessing the product immediately after purchase, that the product is supplied right away; any right that remains under your local law still applies.
10Contact
Orya Systems
30 N Gould St, Ste 100, Sheridan, WY 82801, United States
Email: support@oryasystems.shop
Phone: +1 307-217-4045